Our Commitment To Your Privacy

Discreet billing and shipping information

* We ship our products in plain brown or white boxes. The sender on the shipping label will be HM Carter Supplies. * "Hm Carter Supplies" is what will appear on your credit card statement.

Your privacy is important to us. We will never share your information with anyone! To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
*Credit/Debit Card Information

*We strictly use Paypal for all transactions so your information is not shared with us. If you wish to charge your purchases with a Visa, MasterCard, American Express, or Discover card, Paypal accepts all card types and the information can be entered through Paypal even if you do not have an account with them.

How That Information Is Used:

We will never sell, rent, or share your personal information with any third parties besides the issuing bank of the credit card used to purchase for verification purposes only.

Our Commitment To The Security of Your Data:

All sensitive information, such as your credit card number and contact information, is encrypted.

While placing your order with us your personal and financial information is encrypted using the best SSL (secure socket layer)encryption software.

Contact Us

If you have any questions, feel free to call us anytime at 1-877-380-7831 or send us an e-mail.

Shipping Information and Policies

*We always offer free shipping for any purchase over $75!

Shipping dates and times:

Our normal ship times are as follows:

USPS: 5-7 business days

UPS Ground: 3-7 business days in the continental US.

UPS Express: Less than a week

Refunds and Returns

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us by e-mail or by phone.

If you do not follow all of the instructions on this page you may incur a 25% restocking fee or not receive any refund at all.

Without prior approval we will not reimburse for return shipping costs.

If you feel the item was not as advertised, please go back to the page where the item is listed and make sure that you are correct. Then please email us with the webpage address and let us know what the page said and what you found to be different. We will refund you if the necessary information is missing, and we appreciate help to improve our site.

If a product has clear and correct size measurements, then we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return if you provide us with detailed accurate measurements that we can add to the site.

In your return package please include:

* The packing slip * A note telling us what the problem was * A note stating whether you would like a refund or an exchange for another item. * If you do not include a note, you may not be refunded!

Please allow up to 3 weeks to receive your replacement or refund.

We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you will be happy with our services!